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SCROLL DOWN to see more items on this page, then CLICK ON A PICTURE to see more details. You can change items in your Shopping Cart at any time. Click on CHECKOUT when ready. | About Us White Winds Ltd is based within a converted monastery nestling in the hills of the beautiful North Wales coast! Our products have been supplied to the UK craft and hobby industry for over seventeen years. In all cases, our products are made in the UK. We are a small team, which enables us to keep up personal contacts with our customers. You can be assured that if you have any questions about our company or product range they will be answered promptly and politely! |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment and PayPal. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard, JCB and Switch . We do not charge for any item until it is ready to ship. Back ordered items are not charged for until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. |
| Shipping And Handling Orders placed with White Winds are always dealt with promptly. Please note that for Brass Rubbing facsimiles are hand made by a craftsman and can take up to a month to make, so delivery of orders which involve these may be delayed pending their arrival. If however, you require your order to be shipped in parts, please let us know and we will endeavour to comply with your wishes. At the checkout you can choose the method of despatch. This will depend on the weight of the goods and where you live. We offer various Royal Mail parcel rates, National and International carriers. Royal Mail will handle parcels weighing UP TO 2.0 Kg, speedily and efficiently, however, parcels above this weight need to be sent by courier. INTERNATIONAL CUSTOMERS; Please bear in mind that if you select SURFACE post, delivery could take over FOUR WEEKS depending upon where you are in the World!! |
| Delivery Schedule We will normally despatch your order within five business days unless the product range is made to order in which case the delivery time will be as stated . International orders for stock items are generally received in under ten days (UNLESS Surface mail is requested). We pride ourselves on the speed with which we react to orders. In the vast majority of cases, goods will be despatched within a working day or two of receipt and, in any case, we guarantee to process your order within five working days and to notify you of any problems (out of stock etc.) within this time frame. If items are broken on receipt, please notify us within 10 days. We will then credit you by credit card payback or cheque or send replacement goods. Failure to notify us within this period may result in a rejection of the claim. Please wait approximately two weeks (or two MONTHS for Surface mail orders!) before notifying us of any non-arrival. We will then investigate and decide on the best course of action. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders placed by customers residing in the UK 17.5% VAT is added. All orders placed from within the European Union (other than the UK) will have VAT charged at 0%, in accordance with EEU policy. All other orders are VAT free and you should click the exempt button at the checkout to reduce VAT to zero. |
| Credit Card Security PLEASE NOTE THAT YOUR COMPUTER WILL NEED TO BE ABLE TO RUN JAVA APPLETS IN ORDER FOR YOU TO BE ABLE TO ENTER YOUR CREDIT CARD DETAILS. If you are running an older version of Windows, or if you have told your computer not to allow Java applets to run, then you may not be able to enter the required details. If this is the case, please feel free to call us (01492 516644) and we will be happy to accept your order over the phone.We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 7 working day (Monday to Friday) 'no quibble' guarantee. This period commences from the date you receive your items. In the unlikely event of any damage having occurred in transit, please contact us promptly (see "Reaching us"). In the even more unlikely event of dissatisfaction, you must return these goods within seven days (at your own expense) for the guarantee to be valid. We promise to reimburse the original value of the goods within 30 days of cancellation provided the items are returned in original condition. We will correct any mistakes in billing, receipts and payments within 30 days of agreeing to give a refund. Please note that our contract of sale conditions do not affect your statutory consumer rights. |
| Reaching Us If you need to reach us, please contact Liz White by;.) Email whitewinds.NOSPAM@geuffos.com (without ".NOSPAM").) Call 01492 516644 (International +44 1492 516644) .) Fax 01492 516561 (International +44 1492 516561) .) Write to White Winds Ltd, Geuffos Farm, Bryn Dulas Rd., Llanddulas, Conwy. LL22 8NAOur normal hours of work are 9:30am to 16:00pm Monday to Friday. If you telephone out of hours, please leave a message on our answering machine and we will return your call as soon as possible. Calls to White Winds are charged at your normal telephone provider rates for local, national or international calls. |
| Privacy Policy White Winds DOES NOT disclose buyers or prospective buyers information to ANY third parties. Secondly, we will not email you for marketing purposes without your express prior permission. COOKIES are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. We also have to ask you for your address, delivery and preferred payment details during the ordering process, however the information will be used ONLY for the purpose of processing the order (including validation of the credit card) and nothing else. We do ask what prompted you to purchase within the checkout section, but this is purely for our own interest and helps us to consider aspects our product range. In any case, you do not need to answer these voluntary questions to submit your order. Please see the 'Reaching Us' section to contact us if you require more information on our privacy terms. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy We guarantee your satisfaction. All of our products come with a 7 working day (Monday to Friday) 'no quibble' guarantee. This period commences from the date you receive your items. In the unlikely event of dissatisfaction, you must return these goods, in original condition, and in the original packaging, within seven days (at your own expense) for the guarantee to be valid. We promise to reimburse the original value of the goods within 5 working days of cancellation provided the items are returned in original condition. We will correct any mistakes in billing, receipts and payments within 5 working days of agreeing to give a refund. Please note that our contract of sale conditions do not affect your statutory consumer rights. |
| Remittance Terms Paypal, VISA, Mastercard, JCB or Switch or by cheque prior to despatch of goods. |
Buy with security online - our software is encrypted.
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